Earlier this week, we experienced a system outage due to severe weather. At State Farm, we take pride in our commitment to customer service. This outage caused us to fall short of our own expectations and those of our customers. We apologize for the service disruption and appreciate your patience and understanding during this unprecedented event.
Please know that we’re committed to making changes and improvements to guard against future outages. As we always do, we will work with each of our customers individually to address any issues regarding payments, claims or other needs that could not be processed during this time.
For now, please reach out to our office our website at newsroom.statefarm.com/status with any questions or needs you may have.
Please wear a mask and help flatten the Coronavirus infection curve. If not for yourself, for your neighbors, loved ones, mailman and everyone else you interact.
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Moving to California and already have State Farm in another State? Please email us below and we will continue your valued relationship with State Farm with our Agency. We are excited to be your new agents! You will receive a transfer account manager and will help will all auto, home, renters, and personal liability umbrella changes for your move. We help with all transfer to the Bay Area, Southern California, and all CA policies with changes in State Farm Agents